Frequently asked questions
Is Imthin a doctor or a pharmacy?
No. Imthin is a technology platform that connects you with independent, US-licensed healthcare providers and licensed pharmacies. Imthin does not practice medicine or dispense medication.
Will I definitely be prescribed medication?
No. A licensed provider reviews your information and decides whether treatment is appropriate. If it isn’t, you won’t be prescribed medication, and you won’t be charged for medication.
How does the online visit work?
You answer a few questions about your health and goals (about 5 minutes). A US-licensed provider reviews your information, usually within 48 hours, and follows up with next steps.
Where is Imthin available?
Services are available only in the states we serve. See the current list on our About page.
How much does it cost?
Pricing is shown on each treatment. Your monthly price includes medication, provider access, and shipping. No insurance is required. Billing, cancellation, and refunds are described in our Refund & Shipping Policy.
How is my medication shipped?
If prescribed, your medication ships free from a licensed US pharmacy in discreet packaging. See our Refund & Shipping Policy for timeframes.
Is my information private?
Yes. Your information is handled in accordance with HIPAA and applicable law and is transmitted using encryption. See our Privacy Policy.
Are results guaranteed?
No. Individual results vary, and no specific outcome is promised. Treatment decisions are made by a licensed provider based on your individual health.
What if I have an emergency?
Imthin is not for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room.
Still have questions? Contact our team.